Question 1

Does Comsys NZ sell genuine NETGEAR products?

Accepted Answer

Yes, we only stock and sell 100% genuine, brand new NETGEAR products with full manufacturer warranty. All items are sealed in original packaging and sourced directly from authorized distribution channels.

Question 2

What NETGEAR product ranges do you carry?

Accepted Answer

We stock NETGEAR's complete networking lineup including Orbi mesh WiFi systems, Nighthawk routers, range extenders, ProSAFE business switches, network storage, cable modems, and WiFi access points for both home and business use.

Question 3

Can I return NETGEAR products if they don't meet my needs?

Accepted Answer

Absolutely! We offer 30-day easy returns on all NETGEAR products. Items must be in original condition with all packaging and accessories. Our customer support team can help with any setup questions before you decide to return.

Question 4

Do you offer business pricing for NETGEAR networking equipment?

Accepted Answer

Yes, registered New Zealand businesses can apply for a trade account to access volume pricing on NETGEAR networking gear, plus 30-day credit terms and priority dispatch. Perfect for office setups requiring multiple networking components.

Question 5

How long does delivery take for NETGEAR products?

Accepted Answer

Most NETGEAR products ship within 1-3 business days from our Auckland warehouse. We offer free delivery across New Zealand for orders over $150 ex GST, with expedited shipping options available for urgent requirements.

Question 6

Can I pick up my NETGEAR order in person?

Accepted Answer

Yes, you can select the click & collect option during checkout to pick up your order from our Auckland location. We'll notify you by email when your NETGEAR products are ready for collection.

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