Frequently Asked Questions
What payment methods do you accept?
We accept Visa, Mastercard, and direct bank transfer in NZD. NZ-registered businesses can apply for a 30-day trade credit account.
Do you deliver across New Zealand?
Yes — we deliver nationwide across both the North and South Islands. Rural addresses are supported. Free delivery applies on NZ orders over $500.
What is your returns policy?
We offer a 30-day returns policy on most products. Items must be in original condition with all packaging and accessories. See our Returns Policy page for full details.
How long does delivery take?
Most NZ orders ship within one business day. Auckland, Wellington and Christchurch typically arrive in 1-2 business days; other regions in 2-4 business days. Rural delivery may add 1-2 days.
Do you offer trade/business pricing?
Yes — NZ-registered businesses can apply for a trade account to access volume pricing and a 30-day credit option. Apply via our Business Account portal and we will respond within one business day.
Are all products genuine?
Yes. All products are sourced through authorised supply channels and ship with full manufacturer warranty applicable to New Zealand.
Can I get a custom quote for bulk orders?
Yes. Use our Quote Request feature on any product page, or email our team at sales@comsys.co.nz with a list of part numbers and quantities.
Do you offer warranty on products?
All products carry the standard manufacturer warranty, which varies by brand and product (typically 12-36 months). Check the individual product page for the specific warranty term.
Do prices include GST?
Prices on the NZ store display inclusive of 15% GST by default. A GST tax invoice is issued with every order.
Shop With Confidence at Comsys NZ
At Comsys NZ, we're committed to making your online shopping experience as smooth as possible. Our Auckland warehouse stocks thousands of IT products ready for quick dispatch to anywhere in New Zealand, with most orders processed within 1-3 business days.
We understand that buying technology can sometimes be complicated. That's why our product specialists are available via phone, email or live chat to help you find exactly what you need – whether you're looking for a gaming laptop, business desktop, networking equipment or accessories. Our detailed product descriptions and specifications make it easier to compare options before adding to cart.
As a New Zealand-owned business, we pride ourselves on offering competitive pricing, genuine products with full manufacturer warranty, and exceptional customer support. Whether you're shopping for home, study or business use, you can buy with confidence knowing we offer a 30-day easy returns policy on most items.
Frequently Asked Questions
Do you deliver to all of New Zealand?
Yes, we deliver to all regions across New Zealand including rural areas. Standard delivery is free for orders over $500 ex GST. Rural deliveries may take 1-2 additional days. We also offer express shipping options at checkout for faster delivery.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your Comsys NZ account and viewing your order history, or by contacting our customer support team with your order number.
What is your returns policy?
We offer a 30-day easy returns policy on most items. Products must be returned in original packaging with all accessories. Opened software, special orders and custom-built systems have different return conditions. See our full returns policy for details.
Can I get trade pricing for my business?
Yes, any registered New Zealand business can apply for a trade account to access volume pricing, 30-day credit terms, and priority dispatch. Complete our online business account application form, and we'll set you up within one business day.
What brands do you stock?
We stock thousands of products from leading brands including Dell, HP, Lenovo, Apple, ASUS, Acer, Microsoft, Cisco, Ubiquiti, Brother, Canon, Samsung, Logitech, and many more. All products are brand new, sealed items with full manufacturer warranty.
How do I claim warranty on a faulty product?
Contact our customer support team with your order details and a description of the issue. For items under manufacturer warranty, we'll guide you through the process or handle the claim on your behalf. Most products come with 12-24 month warranty.
Do you have a physical store in Auckland?
While our main warehouse is in Auckland, we operate primarily as an online retailer. This allows us to offer competitive pricing and ship directly to customers across New Zealand. Our customer support team is available by phone, email and live chat.
Can I buy using a purchase order?
Yes, registered business account customers can order using purchase orders with pre-approved credit terms. You can email your PO or use our online ordering system. New business customers should apply for a trade account first.