Returns Policy
30-Day Return Policy
We offer a 30-day return policy on most products purchased from Comsys Pacific. To be eligible for a return, your item must be unused and in the same condition that you received it, in original packaging.
How to Return
- Contact our support team at returns@comsyspacific.com
- Provide your order number and reason for return
- We'll provide a return authorization and shipping instructions
- Ship the item back in original packaging
- Refund processed within 5-10 business days of receiving the return
Non-Returnable Items
- Software licenses and digital products
- Custom-configured or built-to-order items
- Items damaged through misuse
- Opened consumables (ink, toner, etc.)
Our Returns Process
Returning an item to Comsys NZ is quick and straightforward. Simply contact our customer support team within 30 days of receiving your order to initiate the return. For change-of-mind returns, products must be in original condition with all packaging, accessories and manuals intact. Once approved, you'll receive a return authorisation number and shipping instructions.
For faulty items covered under warranty, we'll arrange free return shipping from anywhere in New Zealand. After we receive and inspect your return, we'll process your refund or replacement promptly. Refunds are typically processed within 3-5 business days and will be issued to your original payment method.
Please note that custom-built PCs, opened software, and certain consumables may have different return conditions. Business account customers enjoy the same 30-day return policy with the added convenience of account credit options for faster reordering.
Frequently Asked Questions
How long do I have to return an item?
You have 30 days from the date you received your order to initiate a return. Simply contact our customer support team with your order number to begin the process.
Do I have to pay for return shipping?
For change-of-mind returns, customers are responsible for return shipping costs. For faulty items or incorrect shipments, Comsys NZ covers the return shipping costs from anywhere in New Zealand.
Can I exchange an item instead of getting a refund?
Yes, we're happy to exchange items within the 30-day return period. Contact our team with your order number and the item you'd like to exchange for, and we'll guide you through the process.
What condition must items be in for returns?
For change-of-mind returns, items must be unopened, unused and in original packaging with all accessories, manuals and warranty cards. Faulty items should be returned with all included components.
How long does it take to process a refund?
Once we receive and inspect your return, refunds are typically processed within 3-5 business days. The funds will be returned to your original payment method or as store credit if preferred.