Warranty Information
All products sold by Comsys Pacific come with the manufacturer's standard warranty. Warranty periods vary by product and brand.
Making a Warranty Claim
- Contact our support team with your order number and issue description
- Our team will assess the claim and provide next steps
- Depending on the brand, we may handle the claim directly or direct you to the manufacturer
- Replacement or repair will be arranged as per warranty terms
For warranty queries, contact warranty@comsyspacific.com
Understanding Your Warranty Coverage
Different product categories come with varying warranty periods. Most laptops, desktops and monitors include a standard 12-month manufacturer warranty, while premium business-grade devices often feature extended 3-year warranties. Networking equipment typically carries 12-24 month coverage, and peripherals like keyboards and mice usually have 12-month protection.
When you browse our product pages, you'll find specific warranty information listed in the specifications section. We recommend reviewing this information before adding items to your cart. For business customers with trade accounts, we can provide documentation of warranty periods for asset management purposes at the time of purchase.
All warranty claims are handled directly through our Auckland processing center, ensuring quick turnaround times for New Zealand customers. Unlike some retailers, we handle all warranty logistics with manufacturers on your behalf, so you only need to deal with our friendly customer support team. For items under warranty, we cover return shipping costs throughout New Zealand.
Frequently Asked Questions
How do I make a warranty claim?
To make a warranty claim, email support@comsys.co.nz with your order number and a description of the issue. Our team will guide you through the process and arrange collection of the faulty item if required.
Do I need to register my product for warranty?
Most products are automatically covered by the manufacturer warranty from your purchase date. Some brands like HP and Lenovo offer extended warranty options that require registration on their websites within 30 days of purchase.
What's covered under warranty?
Manufacturer warranties typically cover hardware defects and component failures under normal use. They don't cover accidental damage, liquid spills, software issues, or problems resulting from unauthorized modifications.
How long will a warranty repair take?
Most warranty assessments are completed within 3-5 business days of receiving your item. Repair timeframes vary by product and fault type, but we aim to return most items within 10-15 business days.
Can I get a replacement instead of a repair?
For products within 30 days of purchase that have a major fault, we may offer a replacement. Beyond 30 days, the repair/replacement decision is typically determined by the manufacturer's warranty policy.
Do you offer extended warranty options?
Yes, many products have optional extended warranty packages available at checkout. These can extend coverage to 2-3 years and sometimes include accidental damage protection for portable devices.