Question 1

Do you offer student discounts on laptops?

Accepted Answer

Yes! Students can receive special pricing on selected laptop models with valid ID. Create an account and verify your student status to unlock these deals. Perfect for study, assignments and campus life.

Question 2

What warranty comes with laptops from Comsys NZ?

Accepted Answer

All laptops include the full manufacturer's warranty, typically 1-2 years depending on brand and model. We only stock genuine, brand new products with sealed packaging and official warranty coverage throughout New Zealand.

Question 3

Can I return a laptop if I change my mind?

Accepted Answer

Absolutely. We offer 30-day returns on laptops in original condition with all packaging and accessories. Simply contact our customer support team to arrange your return. Refunds are processed within 3-5 business days.

Question 4

Do you offer business leasing for laptops?

Accepted Answer

Yes, we provide flexible leasing options for businesses purchasing multiple laptops. Open a business account to access our leasing program with competitive rates, easy upgrades, and simplified asset management for your organization.

Question 5

How long does laptop delivery take in New Zealand?

Accepted Answer

Most in-stock laptops ship within 1-3 business days. Delivery to major centers like Auckland, Wellington and Christchurch typically takes 1-2 additional days, while rural areas may take 2-4 days. Orders over $150 qualify for free shipping.

Question 6

Can I pick up my laptop order in person?

Accepted Answer

Currently we operate as an online store only, with no physical pickup locations. However, we offer fast shipping throughout New Zealand with tracking on all orders and free delivery for purchases over $150 ex GST.

Question 7

Do you sell refurbished or second-hand laptops?

Accepted Answer

No, we exclusively sell brand new, sealed laptops with full manufacturer warranty. Each product comes in original packaging with all included accessories and documentation. We never stock used or refurbished items.