Privacy Policy

1. Information We Collect

• Name, email address, phone number, and password when you create an account or place an order
• Shipping and billing addresses, and order and quote history
• Business details for business accounts, including company name and information used for credit assessment
• Records of your communications with us (support requests, RFQs, and quotes)
• Technical and usage data via cookies and analytics, including IP address, device and browser details, referral source, and pages viewed

We do not store full payment card numbers. Card payments are processed securely by our payment provider, Stripe.

2. How We Use Your Information

• Processing, fulfilling, and delivering your orders and quotes
• Providing customer support and responding to your enquiries
• Operating business accounts, including credit assessment and account management
• Improving our website, products, and services
• Detecting and preventing fraud, and meeting our legal obligations
• Sending marketing communications where you have consented (see section 6)

3. Cookies and Analytics

We use cookies and similar technologies to operate the website, remember your preferences, personalise pricing where applicable, and understand how the site is used. Analytics data is used in aggregate and does not identify you personally. You can control cookies through your browser settings, though some features may not work without them. We honour "Do Not Track" browser signals where supported.

4. Disclosure of Your Information

We do not sell your personal information. We disclose it only where necessary, including to:

• Couriers and logistics providers, to deliver your orders
• Payment processors (such as Stripe), to take payment
• Suppliers and distributors, where needed to fulfil an order or warranty claim
• Service providers who help us operate our website and business, under confidentiality obligations
• Single sign-on providers (such as Google and Microsoft) where you choose to use them to log in
• Law enforcement, regulators, or others where required or permitted by law

Our staff access personal information only where relevant to their role and on a need-to-know basis.

5. Storage and Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. Connections to our website are encrypted using current transport security (TLS 1.2 or above). You are responsible for keeping your account login details confidential and should not share your password with anyone.

6. Marketing and Your Choices

We send marketing communications only where you have opted in, in accordance with the Unsolicited Electronic Messages Act 2007. Every marketing message includes an unsubscribe option, and you can also update your preferences in your account or by contacting us. Opting out of marketing does not affect transactional messages about your orders.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate. You can view and update much of your information in your account, or contact us at privacy@comsyspacific.com.

8. Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy and to meet our legal, accounting, and tax obligations. When information is no longer required, we take reasonable steps to securely delete or de-identify it.

9. Data Breach Notification

If a privacy breach occurs that is likely to cause serious harm, we will notify the affected individuals and the Office of the Privacy Commissioner as required by the Privacy Act 2020.

10. Third-Party Websites

Our website may link to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this policy from time to time by posting the revised version on our website. Changes apply from the date they are posted. Please review this page periodically.

12. Contact and Complaints

For any privacy question, request, or complaint, contact us at privacy@comsyspacific.com. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.