Question 1

What's the difference between FXS and FXO ports?

Accepted Answer

FXS (Foreign Exchange Station) ports connect analog phones to your IP network. FXO (Foreign Exchange Office) ports connect to traditional phone lines from your telco provider. Choose based on what devices you need to connect to your VoIP system.

Question 2

Do VoIP gateways require special configuration?

Accepted Answer

Most VoIP gateways require basic network configuration through a web interface. Our products come with setup guides, and while some technical knowledge is helpful, the process is straightforward for most models.

Question 3

Can I use a VoIP gateway at home?

Accepted Answer

Yes! Single-port adapters like the Grandstream ATA are perfect for home use, letting you connect a traditional phone to your internet for VoIP calling. They're compact, affordable, and easy to set up.

Question 4

Do you offer business accounts for bulk orders?

Accepted Answer

Yes, NZ-registered businesses can apply for a trade account to access volume pricing, 30-day credit terms, and priority dispatch. Perfect if you're outfitting multiple offices or need regular hardware supplies.

Question 5

What warranty comes with VoIP gateways?

Accepted Answer

All our VoIP gateways come with full manufacturer warranty (typically 12-24 months depending on brand) and our standard 30-day returns policy for peace of mind when shopping online.

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