Question 1

Do you sell genuine manufacturer ink and toner?

Accepted Answer

Yes, we stock genuine original cartridges from all major brands including HP, Canon, Epson, Brother, and Lexmark. All products are brand new, sealed, and come with full manufacturer warranty.

Question 2

What's the difference between original and compatible cartridges?

Accepted Answer

Original cartridges are made by your printer's manufacturer, while compatibles are made by third parties to the same specifications. Compatibles offer significant savings (30-70%) while still delivering reliable performance and print quality.

Question 3

How do I find the right cartridge for my printer?

Accepted Answer

Check your printer model number (found on the device itself) and use our search filters or model lookup tool. Each product page lists compatible printer models to ensure you get the correct cartridge.

Question 4

Do you offer bulk or volume pricing on ink and toner?

Accepted Answer

Yes! Businesses can apply for a trade account to access volume pricing and 30-day credit terms. We also offer multi-pack discounts on many products for all customers.

Question 5

How quickly can I get my ink or toner delivered?

Accepted Answer

We dispatch most in-stock items within 1-3 business days. Orders over $150 ex GST qualify for free shipping throughout New Zealand, including Auckland, Wellington, and Christchurch.

Question 6

What if I order the wrong cartridge?

Accepted Answer

No problem! Unopened ink and toner can be returned within 30 days for exchange or refund. Just keep the original packaging intact and contact our customer service team to arrange the return.

Question 7

Do you recycle empty ink and toner cartridges?

Accepted Answer

Yes, we participate in cartridge recycling programs. Drop off your empty cartridges at our Auckland location or ask about our mail-in recycling options when placing your next order.

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