Question 1

What's the difference between a power board and a surge protector?

Accepted Answer

A standard power board simply provides additional outlets, while a surge protector includes components that absorb excess voltage during power surges, protecting your connected devices from electrical damage.

Question 2

How many joules of protection do I need?

Accepted Answer

For basic electronics, 1,000 joules is adequate. For computers and entertainment systems, choose 2,000+ joules. Critical equipment or areas with frequent power issues benefit from 3,000+ joule protection.

Question 3

How often should I replace my surge protector?

Accepted Answer

Replace surge protectors every 2-3 years as their protection capacity diminishes with each surge event. Some models have indicator lights showing when protection is compromised.

Question 4

Do you offer business accounts for bulk orders?

Accepted Answer

Yes, NZ businesses can apply for a trade account to access volume pricing, 30-day credit terms, and priority dispatch on surge protectors and other IT equipment. Apply online for same-day account setup.

Question 5

What brands of surge protectors do you stock?

Accepted Answer

We stock genuine, brand-new surge protectors from leading manufacturers including APC, Belkin, CyberPower, Monster, and HPE. All products come with full manufacturer warranty and 30-day returns.

Question 6

Can I return a surge protector if it doesn't fit my setup?

Accepted Answer

Yes, we offer 30-day easy returns on all surge protectors. Items must be in original packaging with all accessories. Contact our customer support team to arrange your return.

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