Question 1

How quickly will I receive my software license after purchase?

Accepted Answer

Most software licenses and digital products are delivered via email within 1 business day after order confirmation. Physical warranty certificates ship with free delivery on orders over $150 ex GST, typically arriving within 1-3 business days across New Zealand.

Question 2

Can I transfer software licenses between devices?

Accepted Answer

Most licenses in our range are device-specific and non-transferable between different hardware models. Always check the product description or contact us before purchase if you're planning to move licenses between equipment.

Question 3

Do you offer volume licensing for businesses?

Accepted Answer

Yes! Register for a business account to access trade pricing on volume software licensing purchases. We offer competitive rates for Auckland, Wellington and Christchurch businesses, with dedicated account management for larger orders and 30-day credit terms.

Question 4

What happens if I need to return a software license?

Accepted Answer

Unopened and unregistered software products qualify for our 30-day return policy. Once a license key has been revealed or registered, it generally cannot be returned due to the digital nature of the product. Contact our customer support team with specific queries.

Question 5

Can I upgrade my warranty after purchasing my hardware?

Accepted Answer

Yes, many warranty extensions like QNAP and Opengear products can be purchased after your initial hardware purchase, but typically must be added before the original warranty expires. Check the specific product details or contact us to confirm eligibility.

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