Question 1

Which NAS brand is best for home use?

Accepted Answer

Both Synology and QNAP offer excellent home NAS options. Synology is known for its user-friendly interface, while QNAP typically offers more hardware features. Both provide media streaming, backup capabilities, and mobile apps for remote access.

Question 2

Do you offer installation services for servers?

Accepted Answer

We don't provide installation, but all our servers and storage devices come with detailed setup guides. Most modern NAS systems feature wizard-based setup that makes installation straightforward, even for first-time users.

Question 3

What's the difference between NAS and a regular external hard drive?

Accepted Answer

A NAS connects to your network rather than directly to a computer, allowing multiple users to access files simultaneously. NAS devices run their own operating system with apps for backup, media streaming, and file sharing – functions not available on standard external drives.

Question 4

Can I add more drives to my NAS later?

Accepted Answer

Yes, most NAS devices allow you to start with fewer drives and add more as needed (up to the maximum bay count). Many also support expansion units like the Synology RX1217RP for additional capacity without replacing your existing setup.

Question 5

Do you offer business accounts for bulk server purchases?

Accepted Answer

Yes, NZ-registered businesses can apply for a trade account to access volume pricing, 30-day credit terms, and priority dispatch on server and storage orders. Apply online and we'll set you up within one business day.

Question 6

What RAID level should I choose for my storage?

Accepted Answer

For balanced protection and storage efficiency, RAID 5 (requires 3+ drives) is popular. RAID 1 (mirroring) offers good protection but halves capacity. RAID 10 provides best performance and redundancy but requires 4+ drives. Consider your capacity needs and data importance.

Question 7

How long is the warranty on servers and NAS devices?

Accepted Answer

All our servers and NAS devices come with genuine manufacturer warranties, typically 2-3 years depending on the brand and model. Extended warranty options are available on select products. Check individual product listings for specific warranty details.

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