Question 1

Do you offer installation for rack servers?

Accepted Answer

While we don't provide on-site installation, all our rack servers come with comprehensive setup guides. For complex deployments, we can recommend certified installation partners in Auckland, Wellington and Christchurch.

Question 2

What warranty comes with Synology rack servers?

Accepted Answer

All Synology rack servers include genuine manufacturer warranty, typically 3-5 years depending on the model. Extended warranty options are available at checkout. We handle all warranty claims directly through our Christchurch service center.

Question 3

Can I expand my rack server storage later?

Accepted Answer

Yes! Many Synology rack servers support expansion units like the RXD1219sas, allowing you to add more drives as your storage needs grow. Check individual product specifications for compatible expansion options.

Question 4

Do you stock other brands besides Synology?

Accepted Answer

We primarily stock Synology rack servers due to their reliability and feature set. For other brands like QNAP, Dell or HP rack servers, please contact our business sales team who can order these for you.

Question 5

How long does delivery take for rack servers?

Accepted Answer

In-stock rack servers typically ship within 1-3 business days. Delivery to Auckland and Wellington usually takes 1-2 days, while other New Zealand locations may take 2-4 days. Custom configurations may require additional processing time.

Question 6

Can I get volume pricing for multiple rack servers?

Accepted Answer

Absolutely! Business customers can apply for a trade account to access volume pricing on multiple rack servers. We offer competitive rates for education, government and enterprise bulk orders across New Zealand.

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