Question 1

Do you sell genuine Microsoft Windows licences?

Accepted Answer

Yes, we only stock 100% genuine, authentic Microsoft operating system licences. All our Windows products come with official activation keys and Microsoft's standard warranty support.

Question 2

Can I upgrade from Windows 10 to Windows 11?

Accepted Answer

Yes, if your PC meets the system requirements. We sell both upgrade licences and full versions. Check your device specifications against Windows 11 requirements before purchasing an upgrade licence.

Question 3

How are operating system licences delivered?

Accepted Answer

Most OS licences are delivered digitally via email within minutes of purchase. Some products include physical media (USB/DVD) that ships from our Auckland warehouse with free delivery on orders over $150 ex GST.

Question 4

Do you offer volume licensing for businesses?

Accepted Answer

Yes, NZ businesses can access volume pricing on Microsoft operating systems through our business account program. Apply online for trade pricing, 30-day credit terms, and dedicated account management.

Question 5

Can I return software if I purchase the wrong version?

Accepted Answer

Unopened physical software packages can be returned within 30 days. Digital licences can be returned if the activation key hasn't been used. Contact our customer support team for assistance.

Question 6

Do you sell server operating systems?

Accepted Answer

Yes, we stock server operating systems including Windows Server (Standard and Datacenter editions), Red Hat Enterprise Linux, and Ubuntu Server. Available as digital licences or physical media.

Question 7

How do I know which Windows edition I need?

Accepted Answer

Windows Home is ideal for personal use, while Windows Pro adds business features like BitLocker and Remote Desktop. Education editions are for students/institutions, and Enterprise for larger organisations.

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