Question 1

Do you stock genuine Ubiquiti network accessories?

Accepted Answer

Yes, we only sell authentic, brand new Ubiquiti networking accessories with full manufacturer warranty. All products are sealed in original packaging and ship directly from our New Zealand warehouse.

Question 2

What's the difference between SMA and RP-SMA connectors?

Accepted Answer

SMA and RP-SMA connectors look similar but aren't compatible. RP-SMA (Reverse Polarity) has the center pin on the female connector instead of the male. Check your device's requirements before ordering cables or antennas to ensure proper connectivity.

Question 3

Can I get next-day delivery to Auckland?

Accepted Answer

Orders placed before 2pm with in-stock items typically deliver next business day to Auckland metro areas. Rural delivery may take 1-2 additional days. Track your order through our website once dispatched.

Question 4

Do you offer trade pricing for bulk network accessory orders?

Accepted Answer

Yes, registered New Zealand businesses can apply for a trade account to access volume pricing on network accessories. Approved accounts receive 30-day credit terms and priority dispatch for faster project deployment.

Question 5

What should I look for when buying outdoor antennas?

Accepted Answer

Consider gain (dBi), frequency range compatibility, weatherproofing (IP rating), mounting options, and cable type/length. Higher gain provides longer range but narrower coverage angle. For New Zealand conditions, choose marine-grade options for coastal installations.

Question 6

Can I return network accessories if they don't work with my setup?

Accepted Answer

Yes, we offer 30-day easy returns on unused network accessories in original packaging. For compatibility concerns, contact our product team before purchase to confirm your equipment will work together.

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