Question 1

Which firewall brands do you stock?

Accepted Answer

We stock a range of premium firewall brands including SOPHOS and Ubiquiti. Our selection includes hardware security appliances, virtual firewalls, and remote access devices to suit networks of all sizes.

Question 2

What's the difference between hardware and virtual firewalls?

Accepted Answer

Hardware firewalls are dedicated physical appliances with purpose-built processors for security functions. Virtual firewalls run as software on standard servers or cloud platforms, offering deployment flexibility but potentially lower throughput than equivalent hardware.

Question 3

Do you offer business pricing on firewalls?

Accepted Answer

Yes! Registered New Zealand businesses can apply for a trade account to access volume pricing, 30-day credit terms, and priority dispatch on all firewall purchases. Apply online for approval within one business day.

Question 4

How long does delivery take for firewall orders?

Accepted Answer

We dispatch most in-stock firewalls within 1-3 business days. Delivery across New Zealand typically takes 1-2 additional days. Orders over $150 ex GST qualify for free shipping to any NZ address.

Question 5

Can I return a firewall if it doesn't meet my needs?

Accepted Answer

Yes, we offer 30-day easy returns on unused firewalls in original packaging with all accessories. Contact our customer support team for a return authorization before sending any products back.

Question 6

Do firewalls come with warranty coverage?

Accepted Answer

All our firewalls include the full manufacturer warranty. SOPHOS typically offers 1-year hardware warranty as standard, with options to purchase extended coverage. All products are brand new and sealed.