Question 1

What's the difference between single-mode and multi-mode fiber?

Accepted Answer

Single-mode fiber (yellow cables) is designed for long distances up to 10km+ using a narrow light path. Multi-mode fiber (aqua cables) is for shorter distances (typically under 300m) with a wider core. Choose based on your connection distance requirements.

Question 2

Are ETU-LINK SFP modules compatible with my network equipment?

Accepted Answer

ETU-LINK modules are designed to be compatible with major brands like Cisco, Aruba, and HP. Each product listing specifies compatible brands. All modules come with manufacturer warranty and 30-day returns if they don't work with your equipment.

Question 3

Do you offer custom length fiber patch cables?

Accepted Answer

While our online store stocks standard lengths, we can order custom length fiber patch cables for your specific requirements. Contact our Auckland team for quotes on custom fiber cables with your preferred connectors and specifications.

Question 4

How quickly can I get fiber cables delivered in New Zealand?

Accepted Answer

In-stock fiber cables ship within 1-3 business days from our Auckland warehouse. Free delivery for orders over $150 ex GST. Express shipping options available at checkout for urgent requirements to all major NZ centers including Wellington and Christchurch.

Question 5

Can I return fiber cables if they don't meet my needs?

Accepted Answer

Yes, we offer 30-day easy returns on unopened fiber cables and components. For opened items, we assess returns case-by-case. Business account holders enjoy streamlined returns processing and replacement options.

Question 6

Do you offer trade pricing for bulk fiber cable orders?

Accepted Answer

Yes, registered New Zealand businesses can apply for a trade account to access volume pricing on fiber cables and networking gear. Approved accounts receive 30-day credit terms and priority dispatch from our Auckland warehouse.

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