Question 1

Do you offer both perpetual and subscription backup software licences?

Accepted Answer

Yes, we stock both perpetual (one-time purchase) and subscription-based backup software licences. Perpetual licences typically include 12 months of updates, while subscriptions offer continuous updates and often include cloud storage allocations.

Question 2

Can I upgrade from a home to business version later?

Accepted Answer

Most brands we stock offer upgrade paths from home to business editions. When you're ready to upgrade, simply purchase the new licence and we'll help with activation. Many vendors offer loyalty discounts when upgrading.

Question 3

How quickly will I receive my backup software licence?

Accepted Answer

Digital licences are typically delivered via email within 1-4 hours of confirmed payment. Physical boxed products ship from our Auckland warehouse with next-day dispatch and delivery within 1-3 business days across New Zealand.

Question 4

Do you offer volume licensing for businesses?

Accepted Answer

Yes, we provide volume licensing options for businesses needing multiple backup software licences. Open a business account for access to trade pricing, volume discounts, and 30-day credit terms on bulk orders.

Question 5

What's the difference between image-based and file-based backup software?

Accepted Answer

File-based backup software lets you select specific files and folders to back up. Image-based backup creates complete system snapshots including the operating system and applications, allowing for full system recovery after hardware failure or ransomware attacks.

Question 6

Can I try backup software before buying?

Accepted Answer

Most backup software brands we stock offer free trials ranging from 15-30 days with full functionality. Browse our range, download the trial from the manufacturer's site, then purchase when you're ready to continue using it.

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