Question 1

Do you stock other brands besides Ubiquiti for access control?

Accepted Answer

Currently, our access control range focuses on Ubiquiti UniFi Access products. These offer excellent quality, reliability and seamless integration with other UniFi networking products. We regularly update our inventory with new brands and products.

Question 2

What's included in the UniFi Access single door starter kit?

Accepted Answer

The UniFi Access 2nd-generation single door starter kit includes everything needed to secure one door: a hub controller, reader, mounting hardware, and access cards. Just add your choice of electric lock (sold separately) to complete the installation.

Question 3

Can I use my phone instead of access cards with these systems?

Accepted Answer

Yes! The UniFi Access Reader G3 models support Apple Touch Pass, allowing compatible iPhones and Apple Watches to act as access credentials. This provides convenient, cardless entry while maintaining security.

Question 4

How quickly can I get access control products delivered?

Accepted Answer

We dispatch in-stock items within 1-3 business days. Delivery across New Zealand typically takes 1-2 additional days. Orders over $150 ex GST qualify for free shipping to any NZ address.

Question 5

Do you offer installation services for access control systems?

Accepted Answer

Comsys NZ is a product retailer only. We supply genuine access control hardware with full warranty, but recommend consulting with a qualified security installer for professional setup of door access systems.

Question 6

Can I return access control products if they don't suit my needs?

Accepted Answer

Absolutely! We offer 30-day easy returns on all access control products in original packaging. Custom-configured items may have different return conditions - check the product page for specific details.

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