Question 1

Does Comsys offer the full range of WD products?

Accepted Answer

We stock a comprehensive range of WD storage products including internal HDDs, SSDs, external portable and desktop drives, and NAS-specific storage. If you can't find a specific WD model, contact us and we can order it for you.

Question 2

What warranty do WD products come with?

Accepted Answer

All WD products purchased from Comsys come with full manufacturer warranty ranging from 2-5 years depending on the model. We only sell genuine, brand new WD products with valid New Zealand warranty coverage.

Question 3

Can I return a WD drive if it doesn't meet my needs?

Accepted Answer

Yes, we offer 30-day easy returns on all WD products in original packaging and unused condition. For DOA or faulty drives, we provide immediate replacement or refund options in line with our warranty policy.

Question 4

Do you offer business pricing on bulk WD storage orders?

Accepted Answer

Absolutely! Business customers can apply for a trade account to access volume pricing on WD products. Our business accounts include 30-day credit terms and priority dispatch from our Christchurch and Auckland warehouses.

Question 5

How quickly can I get a WD drive delivered?

Accepted Answer

We dispatch in-stock WD products within 1-3 business days. Orders over $150 ex GST qualify for free delivery throughout New Zealand. Express shipping options are available at checkout for urgent requirements.

Question 6

What's the difference between WD Blue, Black, Red and Purple drives?

Accepted Answer

WD color codes indicate use cases: Blue for everyday computing, Black for high-performance/gaming, Red for NAS systems, Purple for surveillance recording, and Green for energy-efficient operation. Each is optimized with specific technologies for its intended application.

Question 7

Can I pick up my WD order in person?

Accepted Answer

Yes, you can select click-and-collect at checkout for pickup from our Auckland or Wellington locations. Orders are typically ready within 4 business hours if the item is in stock at your selected pickup location.

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