Question 1

Which Ubiquiti product line should I choose?

Accepted Answer

Choose UniFi for easy-to-manage WiFi networks with a unified dashboard. EdgeMAX offers advanced routing for more technical users. AirMAX is ideal for long-range wireless links, while UniFi Protect provides security cameras and recording systems.

Question 2

Are your Ubiquiti products genuine?

Accepted Answer

Yes, we only sell authentic, brand new Ubiquiti products sourced directly from authorized distribution channels. Every item comes sealed in original packaging with full manufacturer warranty and our 30-day returns guarantee.

Question 3

Do you offer business pricing on Ubiquiti equipment?

Accepted Answer

Absolutely! Register for a business account to access trade pricing on all Ubiquiti products, 30-day credit terms, and volume discounts for larger deployments. Ideal for IT providers and businesses throughout New Zealand.

Question 4

How quickly can you deliver Ubiquiti products?

Accepted Answer

Most in-stock Ubiquiti items dispatch within 1-3 business days. Orders over $150 qualify for free delivery throughout New Zealand. Express shipping options are available at checkout for urgent requirements.

Question 5

Can I return Ubiquiti products if they don't meet my needs?

Accepted Answer

Yes, we offer a 30-day easy returns policy on all Ubiquiti products in original condition with packaging. Contact our customer support team to arrange a return or exchange.

Question 6

Do you provide setup assistance for Ubiquiti networks?

Accepted Answer

While we don't offer installation services, our product pages include detailed specifications and setup guides. For complex deployments, we recommend consulting with a network professional familiar with Ubiquiti systems.

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