Question 1

Do you sell genuine Synology products?

Accepted Answer

Yes, we only stock 100% authentic, brand new Synology products sourced directly from authorized distribution channels. All items come sealed with full manufacturer warranty valid in New Zealand.

Question 2

What Synology NAS models do you stock?

Accepted Answer

We stock the complete Synology range including DiskStation (DS), RackStation (RS), and FlashStation (FS) models. Browse from entry-level 2-bay units to enterprise 24-bay rack systems, all available for immediate dispatch from our Auckland warehouse.

Question 3

Can I buy Synology hard drives from Comsys?

Accepted Answer

Yes, we stock genuine Synology HAT5300 and SAT5200 series drives specifically designed for optimal performance in Synology NAS devices. These drives come pre-tested for compatibility and reliability in 24/7 NAS environments.

Question 4

Do you offer business pricing on Synology products?

Accepted Answer

Absolutely. Register for a business account to access trade pricing on all Synology products, 30-day credit terms, and volume discounts for larger deployments. Perfect for IT departments and system integrators across New Zealand.

Question 5

What warranty do Synology products come with?

Accepted Answer

All Synology NAS devices come with 2-3 year manufacturer warranty (model dependent), while accessories typically include a 1-year warranty. We handle all warranty claims through our Christchurch service center for faster resolution.

Question 6

How quickly can I get a Synology NAS delivered?

Accepted Answer

Orders placed before 2pm typically dispatch same-day from our Auckland warehouse, with delivery in 1-3 business days nationwide. Wellington and Christchurch customers often receive next-day delivery for in-stock items.

Question 7

Can I return a Synology product if it's not suitable?

Accepted Answer

Yes, we offer 30-day easy returns on all Synology products in original packaging. Simply contact our customer support team to arrange return shipping. Business account holders enjoy extended 45-day return periods.

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