Question 1

Do Onyx e-readers come with a warranty?

Accepted Answer

Yes, all Onyx e-readers purchased from Comsys NZ come with a full manufacturer warranty. We only stock genuine, brand new products that are sealed and covered by Onyx's standard warranty terms.

Question 2

Can I read Kindle books on Onyx devices?

Accepted Answer

Yes, Onyx e-readers run on Android, allowing you to install the Kindle app and access your Amazon library. This versatility lets you read content from multiple platforms on a single e-ink device.

Question 3

How long does delivery take for Onyx products?

Accepted Answer

We dispatch in-stock Onyx products within 1-3 business days. Delivery to major centers like Auckland, Wellington and Christchurch typically takes 1-2 additional days, with nationwide New Zealand delivery usually within 2-5 business days.

Question 4

Can I return my Onyx e-reader if I'm not satisfied?

Accepted Answer

Absolutely. We offer 30-day easy returns on all Onyx products. If you're not completely satisfied, you can return your device in original condition with all accessories and packaging for a full refund or exchange.

Question 5

Do you offer business pricing for bulk Onyx orders?

Accepted Answer

Yes, we provide trade pricing for businesses, schools and organizations purchasing multiple Onyx devices. Create a business account online to access volume pricing and 30-day credit terms for your institution.

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