Question 1

Are MikroTik products at Comsys genuine?

Accepted Answer

Yes, we sell only authentic, brand new MikroTik products sourced directly from authorized distribution channels. All items come sealed with full manufacturer warranty and official documentation.

Question 2

How quickly do MikroTik orders ship?

Accepted Answer

Most in-stock MikroTik products dispatch within 1-3 business days from our Auckland warehouse. Orders over $150 ex GST qualify for free delivery across New Zealand, including to Wellington and Christchurch.

Question 3

Can I return MikroTik hardware if it doesn't meet my needs?

Accepted Answer

Absolutely. We offer 30-day easy returns on all MikroTik products in original condition with packaging. Simply contact our customer support team to arrange your return.

Question 4

Do you offer volume pricing for businesses?

Accepted Answer

Yes, we provide trade pricing for businesses purchasing MikroTik equipment in volume. Apply for a business account online to access special pricing, 30-day credit terms, and priority dispatch.

Question 5

Which MikroTik router is best for home use?

Accepted Answer

For typical home networks, we recommend browsing the hAP series routers which offer excellent performance for home users. The specific model depends on your internet speed, coverage needs, and whether you need wireless capabilities.

Question 6

Can I pick up my MikroTik order in person?

Accepted Answer

Yes, you can select the pickup option during checkout to collect your order from our Auckland warehouse. We'll notify you when your order is ready for collection.

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