Question 1

Do you sell genuine Grandstream products?

Accepted Answer

Yes, we only stock and sell 100% genuine, brand new Grandstream products with full manufacturer warranty. All items are sealed in original packaging and sourced through authorized distribution channels.

Question 2

Which Grandstream product lines do you carry?

Accepted Answer

We stock Grandstream's complete range including GXP/GRP IP phones, GXV video phones, GAC conference phones, GWN networking equipment, GSC security cameras, GDS door systems, and UCM IP PBXs. Browse our full selection online.

Question 3

Can I get volume pricing for multiple Grandstream phones?

Accepted Answer

Absolutely! Register for a business account to access trade pricing on Grandstream products. We offer volume discounts for bulk orders, with special rates for projects requiring 10+ units. Contact our business team for a custom quote.

Question 4

How quickly can you deliver Grandstream products?

Accepted Answer

Most in-stock Grandstream items dispatch within 1-3 business days. We offer free delivery across New Zealand for orders over $150 ex GST. Auckland metro deliveries often arrive next business day.

Question 5

Do Grandstream products come with warranty?

Accepted Answer

Yes, all Grandstream products come with full manufacturer warranty – typically 12 months for most devices and extended coverage on select models. We handle warranty claims directly, making the process hassle-free.

Question 6

Can I return Grandstream products if they don't meet my needs?

Accepted Answer

Yes, we offer 30-day easy returns on unused Grandstream products in original packaging. Business account customers can arrange product demonstrations before committing to larger orders.

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