Question 1

What warranty comes with Generic brand products?

Accepted Answer

All Generic products come with a standard 12-month manufacturer warranty. Keep your invoice as proof of purchase for any warranty claims. Our 30-day returns policy also applies to all Generic items.

Question 2

Are Generic products tested for quality?

Accepted Answer

Yes, all Generic products in our range undergo basic quality testing before being added to our inventory. While they're designed as budget options, they meet essential performance standards for everyday use.

Question 3

Can I buy Generic products in bulk for my business?

Accepted Answer

Absolutely! Generic products are popular for business bulk orders. Open a business account for trade pricing on volume purchases and 30-day credit terms. Contact our business team for custom quotes on larger orders.

Question 4

How quickly do Generic products ship?

Accepted Answer

Generic products typically dispatch within 1-2 business days from our Auckland warehouse. Orders over $150 ex GST qualify for free delivery anywhere in New Zealand.

Question 5

Are Generic cables compatible with brand-name devices?

Accepted Answer

Yes, our Generic cables and adapters are designed to be compatible with standard devices. They follow industry specifications for connectivity, though they may lack some premium features of branded alternatives.

Question 6

Can I return Generic products if they don't meet my needs?

Accepted Answer

Yes, all Generic products are covered by our standard 30-day returns policy. Items must be in original packaging and condition. See our Returns page for full details.

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