Question 1

Do you sell genuine Epson ink cartridges and consumables?

Accepted Answer

Yes, we stock a complete range of genuine Epson ink cartridges, EcoTank refill bottles, maintenance boxes and paper. All products are brand new, sealed and covered by Epson's warranty for optimal print quality and reliability.

Question 2

What's the difference between Epson EcoTank and regular printers?

Accepted Answer

Epson EcoTank printers feature refillable ink tanks instead of cartridges, with enough ink for up to two years of printing. While they cost more upfront, they deliver up to 90% savings on ink costs over time compared to cartridge-based printers.

Question 3

Can I get business pricing on bulk Epson orders?

Accepted Answer

Absolutely! Register for a Comsys business account to access trade pricing on Epson products, 30-day credit terms, and volume discounts. Perfect for schools, offices and organizations needing multiple printers or regular consumable orders.

Question 4

What warranty comes with Epson products?

Accepted Answer

All Epson products come with the full New Zealand manufacturer warranty - typically 12 months for printers and projectors, with some premium models offering extended coverage. We provide warranty support through our Auckland service center.

Question 5

How quickly can I get an Epson printer delivered in New Zealand?

Accepted Answer

Most in-stock Epson products dispatch within 1-3 business days from our Auckland warehouse. Orders over $150 qualify for free shipping nationwide, with delivery typically taking 1-2 days to major centers like Wellington and Christchurch.

Question 6

Do you offer installation services for Epson projectors?

Accepted Answer

While we don't provide installation, all Epson projectors come with comprehensive setup guides. For commercial installations, we can recommend certified installation partners in Auckland, Wellington and Christchurch who can professionally mount and configure your projector.

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