Question 1

Which DrayTek router is best for a small business?

Accepted Answer

For small businesses, we recommend the DrayTek Vigor 2862 series for its balance of features and value. It offers multiple WAN options, strong VPN support, and comprehensive security features while remaining affordable for businesses with 5-20 users.

Question 2

Do DrayTek routers include a New Zealand warranty?

Accepted Answer

Yes, all DrayTek products we sell come with a genuine 2-year manufacturer warranty valid in New Zealand. We handle warranty claims directly, so you won't need to deal with overseas support.

Question 3

Can DrayTek routers handle multiple internet connections?

Accepted Answer

Absolutely. Most DrayTek Vigor routers feature dual WAN ports for load balancing or failover between two internet connections. Higher-end models support up to four WAN connections for maximum reliability.

Question 4

Are firmware updates available for DrayTek products?

Accepted Answer

Yes, DrayTek regularly releases firmware updates with new features and security patches. All updates are free to download from their website, and we can provide guidance on the update process if needed.

Question 5

Do you offer volume discounts on DrayTek equipment?

Accepted Answer

Yes, we offer trade pricing on DrayTek products for business customers. Apply for a business account online to access volume discounts, 30-day credit terms, and priority dispatch from our Auckland warehouse.

Question 6

Can I return a DrayTek product if it doesn't meet my needs?

Accepted Answer

Yes, we offer 30-day easy returns on all DrayTek products in original packaging. Products must be in as-new condition with all accessories. Business account holders can arrange pickup from their location.

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