Question 1

What ASUS product ranges do you stock?

Accepted Answer

We stock a comprehensive range of genuine ASUS products including ROG and TUF gaming laptops, ZenBook and VivoBook laptops, monitors, motherboards, graphics cards, routers, networking gear, and accessories. All products are brand new with full NZ warranty.

Question 2

Do you offer warranty on ASUS products?

Accepted Answer

Yes, all ASUS products come with full manufacturer warranty valid in New Zealand. Most ASUS laptops include 1-2 year warranty, while components typically offer 3-year coverage. We handle warranty claims directly for a hassle-free experience.

Question 3

How quickly can you deliver ASUS products?

Accepted Answer

Most in-stock ASUS products dispatch within 1-3 business days from our Auckland warehouse. We offer free delivery across New Zealand on orders over $150 ex GST, with expedited shipping options available at checkout.

Question 4

Can I return an ASUS product if I change my mind?

Accepted Answer

Yes, we offer 30-day easy returns on all ASUS products in original packaging and condition. Simply contact our customer support team to arrange your return. Opened software and special order items may have different return policies.

Question 5

Do you offer business pricing on ASUS products?

Accepted Answer

Yes, registered New Zealand businesses can apply for a trade account to access volume pricing on ASUS products, 30-day credit terms, and dedicated account management. Perfect for outfitting your office or school with consistent technology.

Question 6

Are your ASUS products genuine and brand new?

Accepted Answer

Absolutely. We only sell authentic, brand new ASUS products sourced directly from authorized distribution channels. Every item comes sealed in original packaging with full manufacturer warranty valid in New Zealand.

Question 7

Do you stock ASUS gaming accessories?

Accepted Answer

Yes, we carry a wide range of ASUS ROG and TUF gaming accessories including mechanical keyboards, gaming mice, headsets, mousepads, and controllers. These complement our ASUS gaming laptops and desktops perfectly.

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