Opengear Foundation Support 1 license(s) 5 year(s)
Opengear Foundation Support, 1 license(s), 5 year(s), 8x5
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Brand:opengear
MPN:6618373
Part #: 6618373
License quantity
1 license(s)
Service time (hours x days)
8x5
Number of years
5 year(s)
Compatibility
ACM7000
Quantity per pack
1 pc(s)
Comsys Price
$546.24
Save $336.64 off RRP
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Free NZ deliveryover $150·Ships from Auckland, 1–3 days
Four payments of $136.56 per fortnight
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Technical Support
Pre-sales and post-sales support from our team.
Warranty Backed
Local warranty handling and straightforward returns.
opengear 5-YEAR FOUNDATION SUPPORT FOR ACM7000
Foundation Technical Support
Support Components:
- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.
Priority Levels:
- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.
SLA and Response Times:
- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.
Support Components:
- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.
Priority Levels:
- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.
SLA and Response Times:
- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.
Key features
- License quantity: 1 license(s)
- Service time (hours x days): 8x5
- Number of years: 5 year(s)
- Compatibility: ACM7000
- Quantity per pack: 1 pc(s)
Inc GST
$546.24