Contact Us
Have a question about a product, a quote request, or need customer support? Send us a message and a member of the Comsys New Zealand team will get back to you within one business day.
Send us a message
We reply within one business day.
Get In Touch
Our customer support team is available Monday to Friday, 9am to 5pm NZST. For the fastest response, please include your order number when contacting us about existing purchases.
If you're a business customer interested in opening a trade account for volume pricing and 30-day credit terms, please select the 'Business Account Enquiry' option when contacting us. We serve businesses across New Zealand, from small startups to established companies in Auckland, Wellington, Christchurch and beyond.
For technical support with products you've purchased, our team can help with basic setup questions and warranty claims. For in-depth product assistance, we recommend contacting the manufacturer directly as they provide specialized product support for their hardware and software.
Frequently Asked Questions
What are your store opening hours?
We're an online-only retailer with no physical showroom. Our website is available 24/7 for browsing and ordering, while our customer support team is available Monday to Friday, 9am to 5pm NZST.
How quickly will you respond to my enquiry?
We aim to respond to all enquiries within one business day. For urgent order-related questions, our live chat offers the fastest response during business hours.
Can I track my order status?
Yes, you can track your order through your account dashboard on our website. Alternatively, contact our team with your order number for an update on dispatch and delivery status.