Question 1

What's the difference between ex-demo and refurbished items?

Accepted Answer

Ex-demo items were display models with minimal use, while refurbished products were previously owned and restored. Ex-demo typically shows less wear, retains more original packaging, and often has longer remaining warranty compared to refurbished items.

Question 2

Do ex-demo products come with a warranty?

Accepted Answer

Yes, all ex-demo products include the remaining manufacturer warranty. The specific warranty period is listed on each product page, and you'll receive the same warranty support as with brand new items.

Question 3

Can I return an ex-demo product if I'm not satisfied?

Accepted Answer

Absolutely. Our standard 30-day returns policy applies to all ex-demo products. If you're not completely satisfied, you can return the item in its received condition for a full refund or exchange.

Question 4

How quickly do ex-demo items ship?

Accepted Answer

Ex-demo items typically ship within 1-2 business days from our Auckland warehouse. Orders over $150 qualify for free delivery throughout New Zealand, with most packages arriving within 1-3 business days.

Question 5

Are ex-demo products eligible for business account pricing?

Accepted Answer

Yes, business account holders can purchase ex-demo products using their trade account benefits, including volume pricing and 30-day credit terms. The already-reduced prices make these items exceptional value for businesses.

Question 6

How do you test ex-demo products before listing them?

Accepted Answer

Our technical team performs comprehensive testing on all ex-demo items, checking functionality, performance, and physical condition. Only products that pass our quality standards are listed for sale.

Question 7

Do ex-demo items come with all original accessories?

Accepted Answer

Most ex-demo items include original accessories, though this varies by product. Each listing clearly specifies what's included, such as power adapters, cables, and manuals. Any missing accessories are noted in the product description.