Question 1

How do I qualify for bulk pricing?

Accepted Answer

Bulk pricing automatically applies when you add multiple units of eligible products to your cart. Discounts typically begin at 5+ units, with better rates at higher quantities. Business account holders receive additional volume pricing benefits.

Question 2

Can I mix different products in a bulk order?

Accepted Answer

Yes, you can combine different products in your order. However, volume discounts apply per model/SKU rather than across different items. For custom bulk packages of varied products, please contact our business team.

Question 3

Do bulk orders ship together?

Accepted Answer

Yes, we consolidate bulk orders to ship together from our Auckland warehouse. Large orders may be palletized for safer transport. All bulk orders include tracking and delivery confirmation.

Question 4

What if some items in my bulk order are faulty?

Accepted Answer

Our 30-day returns policy applies to bulk purchases. For DOA (Dead On Arrival) items, we offer immediate replacement. For larger deployments, we can arrange on-site warranty support through the manufacturer.

Question 5

Can I get a quote before ordering in bulk?

Accepted Answer

Absolutely! For large orders or specific requirements, request a custom quote through our website or by calling our Christchurch or Wellington offices. Quotes are valid for 7 days and can be converted directly to orders.

Question 6

Do you offer leasing options for bulk hardware?

Accepted Answer

Yes, we partner with several finance providers offering flexible leasing terms for New Zealand businesses. Leasing options are available for orders over $5,000 with terms from 24-60 months.

Question 7

Can I schedule staggered delivery for bulk orders?

Accepted Answer

Yes, we offer scheduled and staggered delivery for large deployments across multiple sites. This service is available for business account holders purchasing significant quantities.

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