Question 1

Do you stock genuine brand-name automation devices?

Accepted Answer

Yes, we only sell authentic, brand new and sealed automation devices from official suppliers. All products come with full manufacturer warranty and our 30-day returns policy for your peace of mind.

Question 2

Which smart home platforms do your automation devices support?

Accepted Answer

Our range includes devices compatible with all major platforms including Google Home, Amazon Alexa, Apple HomeKit, Samsung SmartThings and more. Product specifications clearly indicate platform compatibility.

Question 3

How quickly can I get automation devices delivered?

Accepted Answer

We dispatch most in-stock items within 1-3 business days from our Auckland warehouse. Free delivery applies on orders over $150 ex GST across New Zealand, with express shipping options available at checkout.

Question 4

Can I return automation devices if they don't work with my setup?

Accepted Answer

Absolutely. We offer 30-day easy returns on all automation devices. Products must be in original packaging with all accessories included. Contact our customer support team to arrange your return.

Question 5

Do you offer bulk pricing for business automation projects?

Accepted Answer

Yes! NZ businesses can apply for a trade account to access volume pricing on automation devices, 30-day credit terms, and priority dispatch. Perfect for contractors, property managers or office fit-outs.

Question 6

What's the difference between Wi-Fi and Zigbee automation devices?

Accepted Answer

Wi-Fi devices connect directly to your router but may drain batteries faster. Zigbee devices require a hub but use less power and create a mesh network for better reliability. Consider your specific needs when choosing between connectivity types.

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